Returns
I gladly accept returns, exchanges, and cancellations
- Contact me within: 14 days of delivery;
- Ship items back within: 30 days of delivery;
- Request a cancellation within: 12 hours of purchase.
Non-returnable items:
- Custom or personalized orders;
- Digital downloads.
- Items on sale.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] with details, photos (package and product that shows defect or damage), we will gladly help you. In some cases you may be asked to return the item (return address: Social Print Ltd, Vecozoli, Zakumuiža, Ropazu area, LV-2135, Latvia) for exchange.
Shipping
To return your product, you should mail your product to: Social Print Ltd, Vecozoli, Zakumuiža, Ropazu area, LV-2135, Latvia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance to make sure we will receive your returned item.